The printer is a device that helps in printing, scan, and fax. It has actually become a part of life as we sue it daily. Canons are one of the famous brands for printers. It is famous for its good quality. There are different models that are manufactured by Canon. One of those is Canon Pixma MG2570. These series has one very common issue with the printer that is "scanner unable to connect”. There are many reasons for this error. We will discuss some of the reasons and also will give you the solutions about the error. If you want to talk to our experts about the same please contact Canon Printer Customer Support.

Reinstall your driver

When you get the error "Scanner is unable to connect to the device” it might be related to the drivers. You can reinstall the driver that can help you to get rid of the error. To reinstall the driver follow the below process

• First, open the device manager by clicking Windows & I button together and then choose device manager from the list

• Then find the Canon driver and right click and choose to uninstall the device

• Now on the screen, you will see the dialogue box and make sure that you remove the driver software for the device and then click the uninstall button

• Once the driver has been successfully uninstalled scan for hardware changes button. Then windows will start installing the missing drivers.

When the installation is complete then, checks if you are getting the error again or not.

Updating the Canon drivers

Sometimes, this error might occur because of outdated drivers. So you will have to check in the manufacturer’s website and download the latest version of the driver. Once the driver is updated just check if you are getting the same error again.

Performing a clean boot

This error might also occur because of third party application which might be affecting the hardware. You need to disable the startup application and services which might help you to rectify the error. To disable the startup function please follow the below process

• First press Windows & R button together and enter msconfig. After that click OK & then enter

• After that, you have to go to the Services tab by opening the System Configuration window. Now you need to hide all Microsoft Services followed by clicking the Disable all button

• Go to the startup tab to open the task manager

• Nor once you open the startup tab you will see a list of startup application appear there. You need to right click at the first entry of the list and select disable and follow this procedure for all entries in the list

• Now close the task manager and move to the system configuration window. Click apply then OK so you can save the changes. Then restart the system.

• After the computer restarts just to check if you are getting the same error again. If yes then might be because of disabled service. So you need to check one by one all application if it is disabled or not.

All the above solutions should help you to get rid of the error. But still, if you are facing the same error or else you need to talk to an expert about the same please call the Canon Printer Tech Support.

Canon Printer Tech Support

Please call the team at +1-888-621-0339 to talk about any kind of confusion about the above-mentioned error or else any other faults also. If there is any requirement of a technician visit then the team will send the technician to your location by accessing your mobile location keeping in mind about your privacy. The team doesn’t have any hidden charges. But the team does provide monthly or yearly subscription with minimum charges to provide you hassle-free services. Please call the team to know more about the same. 

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